How do great managers inspire top performance in employees? How do they generate enthusiasm, unite disparate personalities to focus on a common mission, and drive teams to achieve ever-higher goals?

The 12 Elements of Great Managing follows great managers as they harness employee engagement to turn around a failing call center, save a struggling hotel, improve patient care in a hospital, maintain production through power outages, and successfully face a host of other challenges in settings around the world.

The basis of the book is a study that now includes 10 million employee and manager interviews spanning 114 countries and conducted in 41 languages. Authors Rodd Wagner and James K. Harter weave the latest insights with recent discoveries in the fields of neuroscience, game theory, psychology, sociology, and economics.

Managers and employees of organizations large and small will learn what every employer needs to know about creating and sustaining employee engagement.

By Rodd Wagner and James K. Harter, Ph.D.

ISBN: 978-1-59562-998-2; 2006; 280 pages; hardbound