Communication Skills for Pharmacists helps practicing pharmacists and pharmacy students develop the communication skills they need to deliver pharmaceutical care. The book covers key communication skills: listening and empathic responding, supportive communication, persuasive communication, assertiveness, managing conflict, dealing with angry patients, and helping patients to accept the behavior changes needed to manage their illness. New to this edition is a chapter that considers the choice between seeing patients as people or as objects and the implications of this choice for patient care. A second new chapter discusses how pharmacists can become culturally competent to provide quality care for all patients.

The book features dozens of examples of good and bad pharmacist-patient and pharmacist-physician dialogues and a detailed patient counseling checklist designed to help pharmacists with the timing and organization of the information they provide to patients and the information they receive from patients. The book additionally presents guidelines on how to contact, build rapport with, and discuss drug-related problems with a physician, and questions for reflection at the end of each chapter.

Bruce A. Berger, Ph.D., R.Ph.
212 pages, 2005, hardbound,
ISBN: 1-58212-080-3