American College of Clinical Pharmacy
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Quality vs. Quantity: An A to Z Approach to Documenting, Evaluating, and Sharing Clinical Pharmacy Performance Outcome Metrics

Monday, October 28, 2019 from 9:00 AM to 10:30 AM EST at 3rd Floor: Trianon Ballroom

Available for 1.50 hours of CPE credit
Activity Number: 0217-0000-19-162-L04-P
Activity Type: An Application-Based Activity

This session aims to aid both clinicians and administrators in best representing the quality and quantity of services and outcomes they contribute to the healthcare team by sharing concepts, approaches, and tools to demonstrate measures of performance to efficiently deliver services and leverage existing interdisciplinary teams within the organization. The session will be presented from both leadership perspectives: administrative and clinical, and aims to engage pharmacy practitioners across the continuum of practice.



This session will be presented by Drs. Dick and Haas, as they co-present on each topic so that they may discuss each topic from their varied perspectives.

Speakers
  • Curtis E. Haas, Pharm.D., FCCP, BCPSSpeaker: Curtis E. Haas, Pharm.D., FCCP, BCPS
    Director of Pharmacy, University of Rochester Medical Center, Rochester, New York
      View Biography

  • Kelly M. Rudd, Pharm.D., FCCP, BCPSModerator: Kelly M. Rudd, Pharm.D., FCCP, BCPS
    Director, Network Pharmacy Services & Clinical Pharmacy Specialist, Anticoagulation Bassett Healthcare Network – Bassett Medical Center, Cooperstown, New York
      View Biography

  • Travis B. Dick, Pharm.D., MBA, BCPSSpeaker: Travis B. Dick, Pharm.D., MBA, BCPS
    Associate Director of Clinical Pharmacy Services, University of Rochester Medical Center, Rochester, New York Director, PGY1 Pharmacy Residency, University of Rochester Medical Center, Rochester, New York
      View Biography

State of the Dashboard: Clinical and Administrative Perspectives
9:00 AM

Learning Objectives
1. Describe the clinical dashboard and its application to clinical pharmacy services.
2. Determine which metrics are relevant for various stakeholders within an institution.
3. Describe how to align institutional, professional and stakeholder needs with available metrics.
Design and Collect: Creating an Efficient Dashboard
9:20 AM

Learning Objectives
1. Describe how to mine the electronic health record (EHR) to populate dashboard.
2. Choose appropriate metrics to support capture of healthcare reimbursement for both the current and evolving reimbursement landscape.
3. Describe strategies to efficiently operationalize, and/or modify, existing metrics or dashboard data.
Evaluate and Disseminate: Making Effective Use of Clinical Dashboard Data
9:45 AM

Learning Objectives
1. Identify strategies to use dashboard data to demonstrate clinical pharmacists’ value as specific to the various stakeholders (colleagues, operational, patients, C-suite, etc.).
2. Describe how to use dashboard data to maximizing quality and efficiency of service delivery when human and/or financial resources may be limited.
3. Identify strategies to utilize dashboard data to justify additional human resources for and/or development new clinical services for programs with high return on investment (ROI) potential and those with high value but, potentially low ROI.
Panel Discussion/Ask the Experts
10:10 AM

Learning Objectives
1. Identify how the speakers may have struggled individually, and how coming together helped them resolve issues and break down barriers.
2. Describe strategies to overcome challenges and barriers to implementation within the department and organization and the use of quality measure analyses.
3. Identify and collegially discuss practice- and clinician-specific queries.