Clinical Administration PRN Focus Session — Measure Twice Cut Once: How Key Performance Indicators Impact Pharmacy Practice

Key Performance Indicators (KPIs) are measurable and quantifiable metrics that are used to track progress toward specific goals. Unfortunately, KPIs vary greatly between healthcare systems and are viewed as a necessary evil. The Clinical Administration PRN Programming Committee presents a session that will have participants look beyond the numbers and see how collected data can be used to make a positive change in pharmacy practice. Specific topics include: (1) a review of current metrics commonly reported by pharmacies, (2) an examination of additional metrics that can be measured to expand pharmacy practice, (3) a discussion of how benchmarking can be utilized as a means of justification or change to the C-suite, and (4) shared examples where use of metrics has changed pharmacy practice in a panel discussion. The target audience for this session is pharmacy leadership, such as administration, management, and clinical coordinators; however, general information will be provided that can be useful for practitioners who are looking to expand their administrative knowledge.

Moderator: Maura I. Hall, Pharm.D., BCPS Assistant Director Clinical Pharmacy Services John D Archbold Memorial Hospital Thomasville, Georgia   View Biography

Pharmacy Metrics 201: Beyond the Basic Foundation 1:45 PM to 2:15 PM Speaker: Jennifer Twilla, Pharm.D., FCCP, BCPS Assistant Director of Clinical Pharmacy Services, Methodist University Hospital; Assistant Professor, University of Tennessee Health Science Center, College of Pharmacy Memphis, Tennessee   View Biography

Turning It Up in Clinical Pharmacy: How Metrics Are Guiding and Building Clinical Pharmacy Practice 2:15 PM to 2:45 PM Speaker: Samantha Landolfa, Pharm.D., BCPS Director of Ambulatory & Specialty Pharmacy Services ChristianaCare Newark, Delaware   View Biography

Finishing Touches: Using Metrics to Lead the Way to Change 2:45 PM to 3:15 PM Speaker: Richard H. Parrish, II, B.S.Pharm, Ph.D., Masters in Research, FCCP, BCPS Consultant Perfecting Peds, LLC Nashville, Tennessee   View Biography