PRN Contributed Posters
Monday, October 14, 2024
01:00 PM–02:30 PM
Abstract
Key performance indicators (KPIs) are quantifiable measures of progress toward an intended result. Clinical pharmacy services have demonstrated improved outcomes in published studies; however, the use of KPIs to continuously measure the impact of these services is not standardized. The ACCP Clinical Administration PRN is interested in understanding how pharmacy-related KPIs are used at members’ institutions. An electronic survey link was distributed to the ACCP Clinical Administration PRN listserv. The 14-item survey measured different categories of KPIs related to patient outcome, safety, productivity, and cost and collected information on pharmacy department composition within the respondent's institution. All survey responses were anonymous. The survey closed after 3 weeks and results were exported. Descriptive statistics was performed on survey responses. Twenty-one fully completed surveys were included in the analysis. Three responses were excluded from results based on the response of “Other” for primary employer type. Most of the 18 responses that were included in the analysis were hospitals (10 academic, 7 community). The most commonly tracked KPIs were 30-day readmission rate (72%), incidence of medication related adverse events (83%), incidence of hospital acquired infections (83%), and number of clinical consults per FTE (67%). The most common category was patient safety with all but 2 responses tracking 2 or more KPIs. A combined 61% indicated that patient outcomes or safety was the most important KPI measure to their facility. Fourteen facilities indicated that there were 2 or more barriers to implementing KPIs with the most common being lack of standardization (83%). KPIs were shared with more than one group at most facilities (72%) with most sharing with C-suite (78%). Amongst ACCP Clinical Administration PRN members who responded to the survey, the most common KPI category tracked was patient safety, and the most common barrier to implementing KPIs was lack of standardization.
Presenting Author
Yujing Steenwyk PharmD, MS, BCPS
UF Health Shands HospitalAuthors
Lindsey Eddings PharmD Candidate
University of Kansas School of Pharmacy