Scientific Poster Session II - MeRIT Primer Participants (Completed Research)

MeRIT Primer Participants – Completed Research
  Sunday, October 13, 2024
  12:45 PM–02:15 PM

Abstract

Introduction:

CPESN USA is a CIN through which pharmacies are reimbursed for services including social determinant of health screenings, disease state management, and medication management. While it is known that these services benefit patients, there are no studies that have quantified 1) patient acceptability of these services, or 2) general patient satisfaction with pharmacies in a CIN. Quantifying acceptability of services and patient satisfaction is important for sustained integration of clinical services into community pharmacy practice.

Research Question or Hypothesis:

1. To what extent do patients find receiving services through a CIN acceptable?
2. How satisfied are patients with their overall care experience within a CIN?

Study Design:

Quantitative, cross-sectional survey.

Methods:

Subjects were Medicaid beneficiaries who received enhanced pharmacy services from a random sample of CIN pharmacies in Western Pennsylvania. Survey items were informed by the Theoretical Framework of Acceptability and were refined through pilot testing. The survey covered acceptability of nine enhanced services and general satisfaction through multiple-choice, Likert scale, and open-ended questions. The survey was deployed electronically from August – December 2024. Descriptive statistics were used to characterize all data. Median acceptability scores (1 lowest, 5 highest) were calculated for each service. Content analysis of responses to open-ended survey items was performed.

Results:

Seven pharmacies obtained 37 survey responses to date. Mean age of respondents was 50 years and the majority (81%) were White. Median acceptability scores for each of the nine services were 4.5 or greater. Open-ended item responses focused on the pharmacies’ exceptional customer service and timely provision of medications. 89% of respondents were extremely satisfied with their pharmacy and 73% strongly agreed with the statement “I value my pharmacy providing services above and beyond dispensing my prescriptions.” Data collection is ongoing.

Conclusion:

Patients reported high acceptability with enhanced patient care services and the majority were very satisfied with their overall care at CIN pharmacies.

Presenting Author

Sophia Herbert PharmD
University of Pittsburgh School of Pharmacy

Authors

Kim Coley Pharm.D.
University of Pittsburgh School of Pharmacy

Laura DeMarse PharmD Candidate
University of Pittsburgh

Evan Rabinowitz PharmD Candidate
University of Pittsburgh

Margie Snyder PharmD, MPH, FCCP, FAPhA
Purdue University College of Pharmacy

Kayleigh Walker PharmD Candidate
University of Pittsburgh