Saturday, October 18, 2025 from 3:30 p.m. to 5:00 p.m. CDT at Northstar Ballroom A, 2nd Floor
Available for 1.50 hours of CPE creditActivity Number: 0217-0000-25-128-L04-PActivity Type: A Knowledge-Based ActivityIn today’s healthcare environment, employee engagement has emerged as a crucial element influencing productivity, job satisfaction, and team retention. This presentation aims to define employee engagement within the context of pharmacy practice, exploring its multifaceted nature and factors that impact it. Speakers will discuss why employee engagement matters, providing current evidence that illustrates the direct correlation between high levels of engagement and improved patient care, lower turnover rates, and enhanced operational efficiency. The final component of the session will explore innovative strategies tailored specifically for pharmacy settings to boost engagement among pharmacy technicians and pharmacists. By the end of this session, attendees will have a comprehensive understanding of employee engagement, its significance in the pharmacy sector, and a toolkit of actionable strategies that can be implemented to create a more engaged workforce. Join us in exploring how to transform your pharmacy practice by boosting pharmacy team member’s engagement.
Learning Objectives1. Define employee engagement, including its key components and core principles.
2. Identify the differences between employee engagement and related concepts, such as job satisfaction and organizational commitment.
3. Explain the importance of employee engagement in healthcare settings and how it impacts workplace productivity, employee retention, and patient care.
4. Identify factors that influence employee engagement levels, including diversity, equity, inclusion, and accessibility (DEIA).
5. Discuss how employee engagement is commonly assessed, including how leaders facilitate effective engagement measurement processes.
6. Describe strategies and best practices to foster a more engaged workforce within pharmacy settings.
7. Outline action plans for increasing employee engagement in your own pharmacy practice.
 | | Moderator: | Ashley F. Street, Pharm.D., MSHA | | Director of Clinical Pharmacy Services
OhioHealth
Columbus, Ohio | | View Biography |
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Perspectives from the Top: Understanding Employee Engagement and Why Healthcare Organizations Keep Talking About It3:30 p.m. to 4:00 p.m. | | Speaker: | Karen J. McConnell, Pharm.D., MBA, FCCP, BCPS | | Chief Pharmacy Officer, University of Michigan Health; Associate Dean for Clinical Affairs, University of Michigan College of Pharmacy, Ann Arbor, MI. | | View Biography |
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Proof is in the Pudding: Factors Influencing Engagement Levels and How We Measure It4:00 p.m. to 4:30 p.m. | | Speaker: | Nitish Bangalore, Pharm.D., MHA | |
Pharmacy Operations Manager, Children's Wisconsin, Milwaukee, WI | | View Biography |
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Tales from the Frontlines: Strategies and Best Practices for Enhancing Employee Engagement4:30 p.m. to 5:00 p.m. | | Speaker: | Christopher Oswald, Pharm.D., DPLA, BCCCP, BCPS | | Manager, Pharmacy Clinical Services
Saint Alphonsus Health System
Boise, ID | | View Biography |
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